This Privacy Policy outlines how Soal (“we,” “us,” “our”) collects, uses, maintains, and discloses information obtained from users (“you,” “your”) of the getsoal.com website (“Website”). This policy applies to the Website and all services provided by Soal.

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Collection of Personal Information

We may collect personal information from you in several ways, including when you visit our Website, register, make a purchase, subscribe to our newsletter, participate in a survey, fill a form, or use any services, activities, features, or resources available on our Website. You may be asked for your name, email address, credit card details. However, you can visit our Website without providing this information. We only collect personal information when it is voluntarily submitted. While you can choose not to provide this information, it may limit your ability to use certain Website features.

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Collection of Non-Personal Information

We may also collect non-personal information when you interact with our Website. This can include the browser name, the type of device used, technical information about how you connect to our Website, such as the operating system, Internet service provider used, and similar information.

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Cookies

We use “cookies” to enhance your experience on our Website. Your browser places cookies on your hard drive for record-keeping purposes and to track information about your visit. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you do so, some parts of the Website may not work properly.

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Usage of Collected Information

Soal uses the collected information for various purposes:
  • Customer Service Improvement: Your information helps us provide better customer service and more efficient support.
  • User Experience Personalization: We may use your information collectively to understand how our users use the services and resources on our Website.
  • Website Enhancement: We can use your feedback to improve our products and services.
  • Payment Processing: We use the information provided by users only to service their orders. We do not share this information with external parties unless necessary to deliver the service.
  • Promotions and Contests: To administer a promotion, contest, survey or other Website feature.
  • Email Communication: We may use your email address to send information and updates about your order, respond to inquiries, questions, and/or other requests. If you opt-in to our mailing list, you will receive emails that may include company news, updates, product or service information, and more.

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Protection of Your Information

We are committed to protecting your personal information and have implemented robust data collection, storage, and processing practices along with stringent security measures. All data stored on our Website is encrypted at rest, providing an added layer of security to prevent unauthorized access. Our servers are securely housed in a closed, gated, and firewalled subnet to ensure only authorized access and interactions. Furthermore, communication with our systems is encrypted using HTTPS (Hypertext Transfer Protocol Secure) which ensures data transferred between our servers and your browser remains private and integral. As for the data we have access to from the user’s data warehouse, Soal operates by issuing queries to it. We do not ingest and store the full underlying data of the tables, but rather access and process data strictly as per the queries issued. This method ensures a streamlined interaction with your data while adhering to the necessary data protection standards. We do however store metadata related to the schemas (database, table and column names) in order to enable our recommendation engine to generate relevant queries. This metadata is stored securely and is not exposed externally. The same methodology applies to all connected data assets (synced from Business Intelligence tools). For sensitive data such as passwords and credentials, we employ a second layer of security using AWS Secret Manager, enhancing the security of these secrets in a scalable manner. In addition, we have in place a comprehensive backup system for our databases to prevent data loss. Our infrastructure is reproducible, ensuring we are prepared to handle and recover from any potential disasters effectively and efficiently. These steps are a testament to our dedication to safeguarding your personal information, transaction data, and all other data stored on our Website.

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Sharing of Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share aggregated demographic information not linked to any personal identification information with our business partners, affiliates, and advertisers.

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Third-Party Websites

You may find advertising or other content on our Website linking to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We have no control over the content or links on these sites and are not responsible for their practices. These websites may have their own privacy policies, and the interaction on these websites is subject to their policies.

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Changes to This Privacy Policy

Soal reserves the right to revise this privacy policy at any time. When we do, we will post a notification on our Website’s main page and update the date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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Acceptance of These Terms

By using this Website, you signify your acceptance of this policy. If you disagree with this policy, please do not use our Website. Your continued use following the changes in this policy will be considered as your acceptance of those changes.

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Data Retention Policy

Soal ensures the retention of only necessary data to effectively conduct its program activities and fulfill its mission. The need to retain certain information can be mandated by local or federal law, business purposes, as well as the EU General Data Protection Regulation (GDPR).

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Contacting Us

If you have any questions about this Privacy Policy, our practices, or your dealings with our Website, you can reach us at: Soal getsoal.com contact@getsoal.com